Crisis Line Volunteers' Emotional Labour in Conversations with Chronic Problem versus Acute Crisis Callers formatIsbn:Softcover - 9783738649543 Auf diesem Kapitel liegt auch

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Crisis Line Volunteers' Emotional Labour in Conversations with Chronic Problem versus Acute Crisis Callers formatIsbn:Softcover - 9783738649543 Auf diesem Kapitel liegt auchThis study documents a research project in Berlin, Germany, about the emotional labour of crisis line volunteers. It was conducted for a Masters Degree in Psychological Research Methods at the Open University, UK. The text is an abriged version of the original dissertation. In the research, a questionnaire was developed and applied in an event sampling methodology to measure aspects of emotional labour. The study focused on differences related to